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Table 2 Perceived need and satisfaction with care of PwMS (n = 219) on inclusion

From: Perceived needs and satisfaction with care in people with multiple sclerosis: A two-year prospective study

Dimensions Applicable/Perceived need, % Satisfied, %*
Diagnosis-related information   
   Want early diagnosis 100 84†
   Content with situation in which the diagnosis was received 100 57
Information regarding the disease   
   Physicians 100 81
   Nurses 86 93
   Occupational therapists 37 70
   Physiotherapists 52 72
   Welfare officers 37 67
   Psychologists 13 54
   Others 28 77
Art of care   
Engagement/sympathy from staff   
   Physicians 100 82
   Nurses 89 88
   Occupational therapists 34 75
   Physiotherapists 50 85
   Welfare officers 35 76
   Psychologists 13 56
   Others 26 79
Kind treatment   
   Physicians 100 90
   Nurses 90 96
   Occupational therapists 36 86
   Physiotherapists 53 88
   Welfare officers 35 85
   Psychologists 13 67
   Others 30 81
Accessibility   
   Physicians 84 65
   Nurses 85 81
   Occupational therapists 28 78
   Physiotherapists 44 77
   Welfare officers 26 71
   Psychologists 9 55
   Others 23 77
Technical quality of care   
   Contact with all expertise needed 98 82
Finances 98 25
Availability   
   Physiotherapy 61 65
   Occupational therapy 41 66
   Rehabilitation periods 42 58
   Assistive devices 45 80
   Workplace adaptation 28 70
   Home adaptation 34 79
   Transportation service for the disabled 42 89
   Home help/Personal assistants 21 66
   Psychosocial support/counselling 38 50
   Information on social insurance/vocational rehabilitation 40 29
Continuity   
   Meeting the same staff 98 88
Participation in planning care   
   Want to participate in planning care 95 85†
   Have participated in planning care 79 63
Efficacy/outcomes of care   
   Hospital inpatient care 48 80
   Hospital outpatient care 97 89
   Primary care 52 67
   Rehabilitation periods 32 78
  1. * Among those who perceived need
  2. † Agree