Category | Absolute mentions in the interviews; N = 16 | Relative mentions in the interviews in % | |
---|---|---|---|
Benefits | |||
Avoidable causes of missing the appointment | |||
B2 | The patient forgets the appointment | 8 | 50 |
B1 | The patient doesn’t make a note of the appointment | 1 | 6.3 |
Advantages for the patient | |||
B6 | A reminder improves planning for everyday life | 3 | 18.8 |
B7 | A reminder means that the patient does not have to pay attention to the appointment himself | 2 | 12.5 |
B4 | After a new appointment has been made, the waiting times are very long | 1 | 6.3 |
B8 | For the patient, the appointment can be very important | 1 | 6.3 |
Unavoidable causes of missing the appointment | |||
B3 | The patient can’t keep the appointment due to an illness | 1 | 6.3 |
Advantages for the physician’s office | |||
B5 | Reduction of waiting times for the physician’s office, because the patients will miss the appointments less | 1 | 6.3 |
Challenges | |||
Not necessary | |||
C1 | The patient says that he/she isn’t forgetful | 7 | 43.8 |
C4 | The patient does make a note of the appointment | 7 | 43.8 |
C2 | The patient uses his/her smartphone for reminding | 1 | 6.3 |
C5 | The patient only forgets appointments which aren’t important | 1 | 6.3 |
Not practical | |||
C6 | The patient says that it will annoy him/her | 2 | 12.5 |
C7 | The patient is very busy | 2 | 12.5 |
C8 | The patient doesn’t check his phone as much as necessary | 2 | 12.5 |
C3 | It hasn’t worked in the past | 1 | 6.3 |
Other reasons | |||
C9 | The patient is afraid of crime | 1 | 6.3 |