Category | Absolute mentions in the interviews, N = 16 | Relative mentions in the interviews in % | |
---|---|---|---|
Advantages of a phone call | |||
D3 | The patients don’t forget a phone call or a missed phone call | 4 | 25 |
D4 | A phone call is more personal | 3 | 18.8 |
D6 | The patient may ask several questions during a phone call | 2 | 12.5 |
D1 | A phone call is faster than a text message | 1 | 6.3 |
Advantages of a text message | |||
E1 | A text message will be read in any case | 4 | 25 |
E4 | The patient decides when he/she reads the text message | 4 | 25 |
E2 | A text message doesn’t bother the patient | 1 | 6.3 |
E3 | A text message is faster than a phone call | 2 | 12.5 |
E5 | The patient knows for sure that the reminder comes from the physician | 1 | 6.3 |