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Table 2 Inductive category formation regarding the advantages of a phone call and a text message

From: Optimizing telemedical care in neurological outpatients by characterizing the patients’ needs in the physician–patient relationship—content analysis of guideline-based interviews

Category

Absolute mentions in the interviews, N = 16

Relative mentions in the interviews in %

Advantages of a phone call

D3

The patients don’t forget a phone call or a missed phone call

4

25

D4

A phone call is more personal

3

18.8

D6

The patient may ask several questions during a phone call

2

12.5

D1

A phone call is faster than a text message

1

6.3

Advantages of a text message

E1

A text message will be read in any case

4

25

E4

The patient decides when he/she reads the text message

4

25

E2

A text message doesn’t bother the patient

1

6.3

E3

A text message is faster than a phone call

2

12.5

E5

The patient knows for sure that the reminder comes from the physician

1

6.3