Category | Absolute mentions in the interviews, N = 16 | Relative mentions in the interviews in % | |
---|---|---|---|
Aspects why the existing ratings aren’t helpful | |||
G3 | The rating portals aren’t reliable | 8 | 50 |
G1 | The rating portals don’t show a unified opinion | 7 | 43.8 |
G5 | The rating portals don’t show trustworthy comments | 3 | 18.8 |
G6 | The patient is also responsible for the success of the treatment | 1 | 6.3 |
Aspects why ratings aren’t helpful in general | |||
G2 | The personal impression is more important than reviews | 7 | 43.8 |
G4 | Personal recommendations are more important than reviews | 3 | 18.8 |
G8 | The patient doesn’t want to look for a new physician | 3 | 18.8 |
Aspects making existing ratings more helpful | |||
H3 | Reasoned ratings provide an impression of the physician | 4 | 25 |
H2 | Many similar ratings provide an impression of the doctor | 2 | 12.5 |
Aspects about which ratings make a statement | |||
H1 | Ratings give a first impression of an unknown physician | 3 | 18.8 |
H4 | Ratings give an overview of the physician’s quality | 1 | 6.3 |
H5 | Ratings give an overview about many aspects | 1 | 6.3 |