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Table 4 Inductive category formation regarding the advantages and disadvantages of rating portals

From: Optimizing telemedical care in neurological outpatients by characterizing the patients’ needs in the physician–patient relationship—content analysis of guideline-based interviews

Category

Absolute mentions in the interviews, N = 16

Relative mentions in the interviews in %

Aspects why the existing ratings aren’t helpful

G3

The rating portals aren’t reliable

8

50

G1

The rating portals don’t show a unified opinion

7

43.8

G5

The rating portals don’t show trustworthy comments

3

18.8

G6

The patient is also responsible for the success of the treatment

1

6.3

Aspects why ratings aren’t helpful in general

G2

The personal impression is more important than reviews

7

43.8

G4

Personal recommendations are more important than reviews

3

18.8

G8

The patient doesn’t want to look for a new physician

3

18.8

Aspects making existing ratings more helpful

H3

Reasoned ratings provide an impression of the physician

4

25

H2

Many similar ratings provide an impression of the doctor

2

12.5

Aspects about which ratings make a statement

H1

Ratings give a first impression of an unknown physician

3

18.8

H4

Ratings give an overview of the physician’s quality

1

6.3

H5

Ratings give an overview about many aspects

1

6.3